1. These regulations define the rules of service provision, liability, and stay on the premises of the facility and are an integral part of the contract, concluded upon making a reservation or paying a deposit, advance payment, or full amount for the stay at the facility. By performing any of the aforementioned actions, the Guest confirms that they have read and accepted the terms of the regulations on behalf of themselves and the accompanying persons staying with them at the facility or for whom they made the reservation.
2. The regulations apply to all persons staying on the premises of the facility. The Guest is required to comply with the Regulations and the Safety Policy.
3. The regulations are available for review at the reception and on the website www.apartamenty-pomaranczarnia.pl
1. Rooms are rented on a daily basis.
2. The hotel day lasts from 3:00 PM to 11:00 AM the following day.
3. The length of the hotel day specified in point 2 may be subject to change depending on the offer chosen by the Guest during the reservation and included in the reservation confirmation. The current availability of offers can be found on the website www.apartamenty-pomaranczarnia.pl
4. A request to extend the hotel day:
◦ Early check-in before 2:00 PM
◦ Late check-out after 11:00 AM
must be submitted at the reservation stage. If such a request was not made during the reservation, it should be reported immediately upon arrival at the reception. However, the facility does not guarantee the possibility of extending the hotel day.
5. The facility reserves the right to refuse to extend the hotel day in case of non-compliance with the regulations.
6. The facility also reserves the right to refuse to extend the hotel day in case of room unavailability.
1. A Guest renting a room is required to present a photo ID to the reception staff for identification purposes, as well as to complete the registration card provided by the reception staff and sign it.
2. In case of refusal to present a photo ID, the facility may refuse to check in the Guest.
3. Unregistered persons may stay with the Guest in the room/apartment they occupy only between 9:00 AM and 9:00 PM, with the Guest’s consent and responsibility. After 9:00 PM, additional persons must be registered. It is the responsibility of the Guest who rented the apartment to report the additional persons; otherwise, the Guest bears responsibility for the failure to fulfill the registration obligation. Registering an additional person or failing to report them, despite their presence, will result in additional costs for the Guest according to the applicable service price list.
4. The facility may refuse to admit a Guest who grossly violated the regulations during their previous stay, particularly by causing damage to the facility’s property or the property of other Guests, or causing harm to other Guests, employees, or other persons staying at the facility.
5. Requests to extend or shorten the stay beyond the period specified in the reservation should be reported to the entity or third party through whom the reservation was made.
6. If the reservation was made directly with the facility, the request to extend or shorten the stay beyond the period specified in the reservation should be submitted:
◦ Before arrival at the facility: in writing sent to the facility’s email address where the Guest made the reservation personally (the information should include the Guest’s name, arrival/departure date, and reservation number).
◦ After arrival at the facility: at the reception.
7. The facility reserves the right to refuse to extend the hotel day if the Guest does not comply with the regulations of Apartments Pomarańczarnia or has not fully paid for their stay.
8. The facility also reserves the right to refuse to extend the hotel day in case of room unavailability.
9. The facility reserves the right to refuse to shorten the stay specified in the Guest’s reservation if the reservation concerns a non-refundable offer or if the request to shorten the stay was made when changes to the reservation were not possible due to the cancellation conditions outlined in the Guest’s reservation confirmation.
10. In the event of failure to cancel the reservation within the designated time, the deposit will not be refunded.
Non-refundable reservation cancellation: It is not possible to cancel a non-refundable reservation.
Refundable reservation cancellation: Cancellation is possible up to 7 days before the check-in date.
11. If the Guest resigns from their stay during the hotel day, the facility will not refund the payment for the reservation. Returning the key to the lockbox (check-out) is considered a resignation from the stay and will be treated as a reservation cancellation. In such a case, the reservation is canceled, and any later arrival of the Guest will require a new reservation.
12. The facility reserves the right to charge a deposit of PLN 1-1000 at check-in to cover potential damages.
13. The deposit may be paid in cash or by pre-authorizing the Guest’s card.
14. The cash deposit will be returned, and the pre-authorization on the Guest’s card will be released at check-out after the room is inspected by a facility employee.
15. The facility may refuse accommodation or, with the help of security, check out a Guest during their stay if their behavior violates or has violated the Facility’s Regulations or in any other way violates social norms. In such a case, the payment for the stay is non-refundable.
16. Failure of the Guest to arrive at the facility by 11:00 AM the day after the scheduled arrival date is considered a resignation from the stay and will be treated as a no-show. In such a case, the reservation is canceled, and any later arrival of the Guest will require a new reservation.
1. The facility provides services in accordance with its category and standard. In the event of complaints about the quality of services, the Guest is requested to report them immediately at the reception, which will allow the facility to respond promptly.
2. The facility is obliged to provide Guests with:
◦ Services in accordance with the facility’s category and standard.
◦ Safety during the stay, including the confidentiality of information about the Guest.
◦ Professional and courteous service for all services provided at the facility.
◦ Necessary repairs of devices during the Guest’s absence, and in their presence only if requested by the Guest.
◦ A technically efficient room; in the event of defects, the facility will first attempt to fix them. If the defect cannot be repaired, the facility will make every effort, within available options, to change the room or reduce the inconvenience in another way.
3. Additionally, upon the Guest’s request, the facility provides the following free services:
◦ Providing information related to the stay and travel.
◦ Internet access on the premises of the facility.
4. Upon the request of a Guest staying with children aged 0-2.5 years, a travel cot will be provided to the room for an additional fee.
5. Guests may use the monitored, unguarded parking lot located at Strzałowa 6 for an additional fee. The parking reservation is non-refundable. Parking is for passenger cars up to 6 meters long or motorcycles only. Please provide the vehicle’s registration number in the reservation comments.
6. Parking reservations require prior contact with the reception and confirmation of availability.
Price list of additional services:
• Baby cot: PLN 70 per stay
• Extra bed: PLN 150 per day
• Laundry on request: PLN 50 per load up to 10 kg
• Cleaning on request: PLN 100 per service
• Additional person without the facility’s consent: PLN 150 per day
• Extra bed linen: PLN 70 per stay
• Daily towel/linen exchange: PLN 50 per day
• Parking: PLN 40 per day (1:00 PM – 11:00 AM)
• Check-out by 1:00 PM: PLN 70 per apartment
• Check-out after 1:00 PM: charges according to the rate for an additional day
• Spare key issuance upon request: A security deposit of PLN 100 will be charged, refundable upon return of the spare key(s).
1. Minors must be supervised by their legal guardians at all times on the premises of the facility.
2. Legal guardians are financially responsible for any damage to equipment or technical devices caused by minors under their supervision.
3. The Guest is financially and legally responsible for any damage, destruction, contamination, or missing equipment in the room or apartment and elsewhere on the premises, caused by them or by accompanying persons or visitors, or children under their supervision. The Guest compensates the damage caused to the facility by paying a monetary penalty (contractual penalty). If the monetary penalty charged to the Guest does not cover the damage, the facility has the right to claim compensation for the full extent of the damage.
…
1. The facility is not responsible for the loss or damage of items brought by Guests.
2. Guests should store valuables, important documents, money, and other items of significant value in the safe.
3. The facility offers the possibility to store these items in a deposit safe free of charge.
4. The facility is not liable for the loss or damage of money, securities, valuables, or items of scientific or artistic value.
5. In case of damage, the Guest must immediately notify the reception of the occurrence.
6. The facility reserves the right to refuse to accept for deposit items of significant value, large sums of money, dangerous items, and bulky items that cannot be stored in the deposit safe.
7. The facility is not responsible for damage or loss of the Guest’s car or other vehicle, items left in the vehicle, or live animals, whether the vehicle is parked in the facility’s parking lot or elsewhere. All parking lots at the facility are unguarded.
8. The public areas of the facility are monitored with cameras to ensure the safety of people and property in the monitored area.
9. If intervention by a facility representative is required for a Guest disrupting the facility’s operation, the intervention may be recorded as audio or video footage to protect the personal and material interests of both the facility and the intervening representative. If necessary, the recording will serve as evidence of the actual situation.
1. Personal items left in the room by a departing Guest will be sent to the address provided by the Guest at their own expense.
2. In accordance with the Civil Code, if the Guest does not provide instructions regarding the return of left items, the facility will store these items at the owner’s expense for 1 month, after which they will become the property of the facility.
3. The facility does not store food, medications, or other perishable items.
1. Guests have the right to file complaints if they notice shortcomings in the quality of services provided.
2. All complaints should be submitted in writing via email to apartamenty@pomaranczarnia.pl or by traditional mail to the address:
Apartments Pomarańczarnia
Ul. Rybaki 12/1
61-883 Poznań
3. The complaint should be submitted immediately after noticing any shortcomings in the service standards.
4. The complaint will be considered within 30 days of its receipt.
1. The facility accepts pets after prior arrangement with the reception of Apartments Pomarańczarnia. Pets are allowed on the premises for a fee. The pet owner is required to keep the pet in a way that does not pose a threat to other Guests and staff.
2. The Guest is required to remove any waste left by the pet on the premises.
3. If additional cleaning is required due to the presence of the pet, the Guest is obliged to cover the costs of such cleaning.
4. Smoking of tobacco products and e-cigarettes is strictly prohibited in the facility and its immediate surroundings, except in designated areas.
5. In case of violation of the smoking ban, the facility reserves the right to impose a financial penalty of up to PLN 500.
6. If the Guest’s violation of the smoking ban triggers the fire alarm, resulting in intervention by security or the fire department, the facility will impose a penalty covering the cost of the intervention in the amount of PLN 1,000.
7. Bicycles are not allowed inside the building or left on evacuation routes.
8. Dangerous items such as weapons, ammunition, flammable, explosive, or illuminating materials, and other hazardous items cannot be stored in the rooms.
9. Hawking and peddling are prohibited on the premises.
10. Quiet hours are from 10:00 PM to 7:00 AM.
11. The behavior of Guests and persons using the facility’s services should not disturb the peaceful stay of other Guests or the facility’s operation. The facility may refuse further accommodation services to a person who violates this rule, particularly if they are quarrelsome, show verbal or physical aggression, are under the influence of alcohol and/or drugs, damage property, or have unpaid debts. The facility may remove the person from the premises and cancel any existing reservations without refunding the costs resulting from the shortened stay. The Guest violating this rule should be warned about the possible consequences of continuing inappropriate behavior. The same applies to behavior that violates generally accepted social norms.
12. Excessive noise, unpleasant odors, and other actions that disturb, harm, or disrupt the stay of other Guests are prohibited.
13. Guests are not allowed to make any changes to the rooms or common areas and their furnishings, except for minor rearrangements of furniture and equipment, without affecting their functionality and safety.
14. The facility is not responsible for the behavior or damages caused by the Guest to other guests, persons, or entities present on the premises.
15. Entering restricted areas, such as the back office, technical zones, construction areas, or maintenance zones, is prohibited.
16. Issues related to the processing and protection of personal data are regulated in detail in the privacy policy of Apartments Pomarańczarnia.
17. The privacy policy is available at the reception or on the website:
https://www.apartamenty-pomaranczarnia.pl/polityka-prywatnosci-www-apartamenty-pomaranczarnia-pl/
18. The regulations constitute an agreement between the Parties regarding their content. The Guest agrees to accept the regulations along with the price list, which constitutes
Annex No. 1 to these regulations.
Thank you for complying with the provisions of these Regulations.
We wish you a pleasant stay at our facility.
Annex No. 1 to the Regulations
Price list:
1. Smoking in prohibited areas – PLN 500 one-time fee
2. Arrival with a pet without prior reservation – PLN 300 one-time fee
3. Disturbing the quiet hours – PLN 1,000 one-time fee
4. Parking more vehicles than paid for in the reservation – PLN 200/day for each additional vehicle
5. Cleaning vomit or other bodily fluids – PLN 500
6. Additional staff visit at the Guest’s request – PLN 200 one-time fee
7. Each additional hour of parking before or after the hotel day – PLN 10/hour
8. Lost key (1 piece) to the apartment – PLN 150
9. Lost parking gate remote control – PLN 250
10. Extra cleaning required after check-out – PLN 600
11. Hosting a party/social gathering without the facility’s consent – PLN 1,500
12. Misappropriation of towels or bed linen belonging to the apartment – PLN 100 per piece
13. Misappropriation of items belonging to the apartment – PLN 10 to PLN 10,000
A full list of items with prices is available for review at the reception of Apartments Pomarańczarnia.
14. Misappropriation of items belonging to the apartment – from PLN 10 to PLN 10,000
A full list of items with prices, which are part of the equipment of individual apartments, is available for review at the reception of Apartments Pomarańczarnia.
15. The administrator of your data is Pomarańczarnia S.C. Aleksandra and Przemysław Jarno, headquartered at ul. Grobla 1a/1, 61-858 Poznań, NIP: 7781441718, REGON: 300482113.
Privacy Policy
